FAQs

IMPORTANT

Please bring your order confirmation with you when attending your appointment and provide your order reference number.

If you or a member of the party intending to have an appointment have confirmed positive for COVID-19 in the last 10 days or are currently in isolation, you/they cannot attend appointment.

If you have symptoms of COVID-19 do not attend your appointment. Please follow local government guidelines.

Food/drink cannot be consumed at least 30 minutes before appointment.

If travelling from the UK, you can check the entry requirements for your destination online at gov.uk/foreign-travel-advice. The EU have introduced a new traffic light system that requires pre-flight testing for individuals departing from several ‘red list’ countries. You can view the latest travel restrictions online at https://reopen.europa.eu/en. Due to the constantly changing global environment entry requirements are subject to change, so keep checking in the weeks and days leading up to your trip.

Randox offer the following types of tests to detect the COVID-19 virus:

PCR Testing – with an accuracy of 99%, the polymerase chain reaction (PCR) test is a nucleic acid test which can tell you if you currently have the infection. Our gold standard PCR methodology is the most accurate test for detecting the virus.

Antigen Testing – is the fastest and cheapest COVID-19 test with results guaranteed within 1 hour of testing. Antigen tests (sometimes called a ‘lateral flow test’) will reveal if a person is currently infected with a pathogen such as the COVID-19 virus. Antigen tests often become positive after having had symptoms for a couple of days.

Your sample will be collected by one of our trained healthcare professionals onsite using a nasopharyngeal (nose and throat) swab, the swabbing process should take no more than 5 minutes.

 

Lateral FlowNasopharyngeal
ExpressNasopharyngeal
Next DayNose & Throat Swab

We can not advise on when to take the test due to ever changing government regulations.  We recommend you check with the relevant government website.

We recommend you check with the relevant government website at your destination if a test is required for minors.  The requirements vary between countries.  We can provide testing for minors if required as long as a parent or guardian is present.

On the day of your appointment, please present yourself to your chosen Randox Health Travel Centre no more than 5 minutes before your appointment time. You must provide confirmation of your booking, photographic ID (a passport if travelling), mask and order confirmation email (booking reference number).

Food or drink should not be consumed in the 30 minutes prior to collecting your swab sample.

Once processed, your results will be emailed directly to the email address that was provided when registering in the form of a downloadable PDF.

If your covid test is for travel purposes, please ensure you include your passport number at the time of registering.

Type of TestResults Turnaround Time
Next Day PCR TestResults by 23:59 The Next Day
Antigen (lateral flow) TestResults within 60 minutes
Day 2 PCR testResults by 23:59 the Next Day
Day 8 PCR testResults by 23:59 the Next Day

Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample.  Next day PCR Results will be confirmed via email next day after your appointment (up to 11.59pm).  Delivery dates for test results are approximate and Randox will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance, as well as subject to further terms in this agreement. It is important to note that we are dealing with sensitive biological samples, which in rare circumstances may require secondary testing. Randox will not release a result until a thorough review has been carried out and we are satisfied with the deliverable result. This is in line with good laboratory practice.

Please check your spam folder.  If using a work or university email, please check your server hasn’t restricted our emails as your results will have an attachment.

If you haven’t received your results by 11.59pm the day after your appointment you can phone our dedicated customer support team with your URN number on 028 94343005 before 9pm Mon-Friday and 5.30pm Saturday-Sunday.

On occasion the testing process can return an unclear result. This is exceptionally uncommon.  Please contact our customer care team on 028 94343005 should you require any further information on your unclear result.

Please log into the “my account” section of the website.  Once logged in, go to ‘My Appointments’  to view and reschedule your booking/bookings.  Please note you can only change the date and time of your appointment but not the location.

Appointments, if not attended, can be cancelled with a refund issued. We would request as a courtesy that customers contact us 24hrs ahead of original appointment date/ time regarding any rescheduling requests. Please go HERE (link to here: https://covid.randox.com/contact-us/) and complete the information as requested

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